Technology Services

Cisco IP Phones

Having problems with your phone?

To check your voicemail when you are away from the office:

1. Call your phone number
2. When voice mail starts - PRESS *
3. When it asks you for your ID - put in extension and PRESS #
4. THEN - It will ask for your password
5. Follow the menu prompts

To check messages from someone else’s phone in the district:

1. Press the messages button
2. Press the * button
3. Your extension then #
4. Your password then #

To forward your calls to voice mail when you don't want your phone to ring:

1. Press CfwdAll button
2. It will beep twice
3. Put in 3000 (the extension for voice mail)
4. It will then go back to a normal display
5. Notice that instead of saying 'Your current options' above the buttons, it says 'Forwarded to 3000'
6. To cancel this, just press the CfwdAll button again

To just leave a voicemail for a colleague without their phone ringing:

1. Press the messages button
2. Press #
3. Dial extension
4. If you don’t know the extension, follow the prompts

Voicemail TIPS:

Change voice mail message (greetings):

1. PRESS Messages button
2. Enter your Password
3. For set up options - PRESS 4
4. For greetings and transfer - PRESS 1
5. To change greetings - PRESS 1
6. Current greeting is (at this point it will tell you what greeting you are using: Standard Greeting or alternate greeting )
7. To rerecord this greeting - PRESS 1
8. Turn on Alternate Greeting - PRESS 2

Change recorded name: (this is just your name)

1. Press Messages Button
2. Enter your password
3. For set up options - PRESS 4
4. For Personal Settings - PRESS 3
5. Press 2 – Change recorded name

Other helpful TIPS:

Press the directory button on the right side of the keypad to view missed calls, received calls, placed calls and Corporate directory.

See the Cisco IP Phone eLearning Tutorial on-line for more tips.